8 steps to successOur process management approach
The Sensus method was developed with a view to making the most of the potential and possibilities of process management. The power of the Sensus method lies in its communication through a uniform visual language, which anyone anywhere in the world will be able to understand. We use low-threshold ways of working to create an environment where employees think and work based on processes. In 8 steps we will guide you through our process management approach, aimed at triggering change. An organisation that has adopted the Sensus method continuously moves between these steps and never comes to a standstill.
Process management without purpose is a meaningless exercise. How processes will be modeled and documented depends on your objective.
Structuring processes means to create a direct link between strategic objectives and operational processes and classify processes based on their nature and level.
Before a process can be described, it is crucial to think about the information required to manage, monitor, supervise and control a process.
After defining a goal and structuring, defining and modeling your processes you want to secure this knowlegde in your organisation. This is where our Sensus BPM Software comes in.
The Personal Navigator, which is the application used to create publications, visually guides your employees through the described processes.
Regular evaluation and measurement are necessary to know the processes are running and producing as agreed and expected.
Defining a goal
Process management without purpose is a meaningless exercise. How processes will be modeled and documented depends on your objective. Do you want to save costs or improve quality? Or get insight in the complexity of your organisation?
Processes must be modeled in such a way that the goal is realised, but also in a way that ensures that the information from the process continues to be useful if the organisation’s objective were to change.
Processes are classified based on the organisation’s products and services. Structuring processes means to create a direct link between strategic objectives and operational processes and classify processes based on their nature and level.
The Sensus method structures processes on five levels: organisation, main processes, processes, actions and tasks. This hierarchy gives every movement or event a place within the total process description. This embodies the process network, specified on the level of main processes and processes. By classifying processes, you will prevent lack of clarity and confusion about what is and what is not part of a process when you are describing processes.
Before a process can be described, it is crucial to think about the information required to manage, monitor, supervise and control a process. This can include information about the objectives of a process, regulations and frameworks the process needs to comply with and metrics such as turnaround times, waiting times, performance indicators, etc.
Sensus-methode has developed a fixed format of 8 process elements that are relevant when defining and demarcating processes.
A process canvas and 8 process elements on memo cards are used in a group of involved parties and stakeholders to define the process within the organisation. Together you will discuss and think about why do we have this process, for whom, who is responsible and what do we do to mitigate risks?
Modeling processes is about visualising a process on action level. Keep flowcharts as simple as possible. The user only wants to know what role he/she plays in the process. Using the Sensus method’s 8 recognisable icons makes processes instantly graspable without losing any relevant process information. This results in a simple and unique process language that anyone can understand; it basically creates one universal language.
The Sensus method involves process modeling using brainstorming sessions and interviews to tap into the information staff (often from multiple departments) have in their heads, and structurally visualise this information using the 8 magnetic icons on a whiteboard. These sessions bring groups of process stakeholders together to actively think about appropriate process design and working methods
After defining a goal and structuring, defining and modeling your processes you want to secure this knowledge in your organisation. This is where our Sensus BPM Software comes in.
The Sensus software has been designed in such a way that anyone can easily get started and will want to use it. The method and software dovetail seamlessly, so that the software will do exactly what you expect it to do. When documenting flows, it is extremely easy to link positions to (computer) activities and link files to documents. Adding the aforementioned process elements to processes, in the form of data fields, is equally straightforward.
Clear publications produced by the Sensus software give your employees instant insight into and understanding of what a process entails, so that they can act accordingly. The Personal Navigator, which is the application used to create publications, visually guides your employees through the described processes. For example, a cockpit for a pilot or a city plan for a municipal employee. You can choose the way that best suits you.
Keep in mind that after you have modeled and documented the processes, you are not done yet. You will also have to make arrangements for the embedding and management of processes. Regular evaluation and measurement are necessary to know the processes are running and producing as agreed and expected.
The Sensus software is also a tool you can use to make your targets measurable. All you have to do is specify your performance indicators (KPIs) and the Sensus software will show you the results achieved. To measure = to know!
Business operations are subject to numerous influences and changes. In order to manage the changing situation you constantly have to adjust and improve your processes. Initiate a cycle of continuous improvement to bring your organisation to a higher level. If improvements are protected in the organisation your efforts will result in structural cost savings.
Whatever improvement methodology you choose, like Lean, Six Sigma or EFQM; it combines effortlessly with the Sensus method.