USG Engineering needed EN9100 certification for a client in the aircraft industry. If we do not have this certification, this customer cannot outsource any work to us. The certification also allows us to tap into a new market, specifically the aircraft industry, which is a very interesting niche market.’ This was how Johan van der Burg, Process Manager at USG Professionals, answered the question as to why he has recently been completely focused on various quality management systems and certifications.
USG Engineering Professionals is the point of contact for organisations which require technical expertise, and they provide practical engineering solutions. USG Engineering and various other USG People business units use Sensus BPM software to their satisfaction in order to embed processes within the organisation and make quality measurable.
All standards in a single process
USG Engineering is certified for many quality standards: ISO 9001:2008, EN9100, VCU and VCA and NEN4401. ‘Fulfilling all the different standards as an organisation requires a lot of work, and is only possible if you approach the task from a process perspective. We have integrated all quality standards into the existing process and Sensus BPM software is a great tool for doing this,’ says Johan. He explains this further.
‘Without Sensus BPM software, we would never have been able to gain the certifications as quickly as we have, and also not as easily. We made a conscious choice to incorporate the aspects required by this new standard into the current processes, while maintaining the current ISO situation. This made things manageable, recognisable for employees, and most importantly, faster. As a result, we were able to win the contract from our client in the aircraft industry.’
Many advantages and an enthusiastic external auditor
USG Engineering recognises many advantages of this way of working in Sensus BPM software. ‘We always think from the users’ perspective: how can they retrieve information as quickly as possible? This makes it user-friendly and keeps it recognisable. I thought it was important for users to be aware of the purpose of each step in the process, and realise that if they miss out a step, this would mean not fulfilling the required standards. The employees are really enthusiastic about this way of working, which is good news because they are the ones who will ultimately be using it!’
Johan’s approach has also received a lot of praise from outside sources. ‘The English-speaking auditor was really satisfied with the clarity of our process documentation in the Sensus BPM software, and especially with the direct link between the standards and the documentation of the activities. He was pleasantly surprised, as he does not encounter such professional procedures very often!’
‘As Sensus BPM software is such a good foundation for our processes, this has saved me a good 30% of the time I would otherwise have spent gaining the certification. Everything is manageable now and it is easy to make changes, which is going to save us a lot of time and energy!’